Settlement of claims
We offer complete professional help in the settlement of claims in all branches of risk insurance.
Securing the client’s rightful claims in the event of an insurance event is considered to be one of the most significant areas of our services, and one on which we place great emphasis in the sense of providing a professional and complex service for each client. Our rich experience in inquiries and in the whole process of settling insurance claims right up to the payment of insurance benefits are thoroughly exercised in cases of major damage and in all smaller cases.
A fundamental change and a widening of client services has come about through occupying the position of an insurance claims settler, being entered in the register of insurance mediators and as an independent insurance claims assessor in the meaning of law no. 38/2004 Coll., which represents a positive impact in the event of doubts about the insurer’s approach or the correctness of the amount of benefits, but mainly during the current analysis of concrete events carried out in cooperation with a legal representative.
Our array of partial transactions includes the preparation and elaboration of all necessary pertinences, which are essential for each successfully completed settlement process and the prompt settlement of claims.
We can offer new clients the takeover of existing but to-date unsettled damage claims.
Part of the service we provide in the course of the serttlement of insurance events is an active approach to discovering the circumstances surrounding the origin of the damage, regular contact with the underwriter, and current objective information about the individual phases of the inquiry.
An outline of approaches in the event of the emergence of a claim:
- The assistance of a qualified staff member on site immediately after the announcement of an event
- Constant contact with the relevant underwriter and the secuzring of inspection of the damaged property
- Documentation of the extent of the damage and the damaged items by audio-visual or photographic means
- Carrying out an estimate of the extent of the damage
- An unbiased evaluation of the client’s claims – especially in large damage cases
- A recommendation for the formulation of the client’s claims on the insurer
- Ensuring the necessary groundwork for the effective solution of the damage claims settlement
- Supervision of the settlement process carried out by the insurance company
- Securing the payment of advances on the settlement – especially in large damage cases
- The continuous monitoring and statistical documentation of the number, range and types of damage
- Coperation in the area of public relations with a view to preserving the company’s good name after the beginning of a claim
